This blog covers my attempts to obtain support from VW Assist (VW Australia) to try to overcome a VW Dealership servicing problem that was not be being properly rectified.
It took over 2 weeks of emails/phone calls to VW Assist before I obtained anything other than routine confirmation of my contact (and on occasion I did not even get that), after 2 weeks finally VW Assist tried to liaise with the Dealership but ultimately they were of no real assistance, offering little/no support and allowing the Dealership to poorly represent their brand.
After a week of trying to liaise with the Dealership and coming up with nothing new VW Assist have left me to deal with the situation
The Dealership in question is Southside VW Perth and all the details are here
Southside VW are part of a AHG Group of Dealerships and they showed no interest in trying to resolve the issue as can be seen here.
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